Our subscriptions are a bespoke service that, we hope, will supply you with a wealth of enjoyable reading for their duration. However, as with everything in life, they come with small print. And this is it.
Your subscription is activated as soon as you supply us with, or confirm, your address. This is the address to which your books will be sent.
Change of Address
If, during your subscription, you need to revise contact details, just send through an email to the shop and we will confirm alternative delivery arrangements.
Return of items
While we endeavour to ensure you are satisfied with the titles we have chosen for you, subscription titles are subject to existing return conditions.
If for any reason you are unsatisfied with the choice, supplied titles can be returned with the Return Period, which is 30 days from dispatch notification, and an exchange arranged.
Requests for return must be made in writing within that 30 day period. Products are returned to the shop at the customer’s cost.
Any item received damaged can be returned if the physical condition of the item is unsatisfactory. Damages do not include manufacturing or production defects. Any claim for a damaged item must be made in writing within 10 days of dispatch notification. Such claims must include details of the damage to the item.
If a product is suffering from a manufacturing or production defect it can be returned as per the usual return procedures. Such defects are not subject to the Return Period. A request for return must be made in writing, with the nature of the defect stated. Upon return of the product we will examine it and arrange for a replacement.
If you have any further questions about your subscription, please do not hesitate to contact the shop.